For healthcare & payers
Get patients from the reminder to the refill.
Appointment reminders, test results, refills and claim updates that open the right screen in your app. grovs runs on your servers, so patient data never reaches us.
Tuesday 21 October
9:41
Your results are ready
Sign in to view them.
Your refill is ready
Pick it up at Main St today.
Your claim was approved
See the details in the app.
Reminder
Refill due in 7 days
12,480 members
9:00 local time
From your servers
Refills confirmed
18.4%
+7.2 pts vs control
Built for every kind of healthcare & payers app.
A hospital, a pharmacy and an insurer send very different messages. Pick yours.
Where booking stalls
- Chose doctor100%
- Insurance64%
- Booked52%
Where booking stalls
Which patients finish booking, and which drop at the insurance step.
Visit reminders
24 hours and 2 hours before, with directions to the right building.
Waiting-room QR codes
Posters that install the app and open check-in for today's visit.
Results-ready alerts
Sent the moment a doctor signs off, opening the result itself.
Pre-visit checklist
Fasting, documents and parking, shown the day before.
Rate your visit
A short rating after each visit, and a store prompt for happy patients.
Where grovs fits.
Each link opens one specific screen, after sign-in when it needs it. If the app isn't installed, the patient installs it and still lands there.
Your results are ready
Sign in to view them in the app.
Results ready
A care-team email opens the result itself, after sign-in.
- Without the app
- Installs the app, then opens the result
- Measured
- Opened, signed in, viewed
Your refill is due Friday
Order it now for pickup.
Order refillRefill by text
An SMS link opens the refill with the prescription selected.
- Without the app
- Mobile web refill page
- Measured
- Clicked, ordered, picked up
Your claim was approved
Tap to see the details.
Claim approved
A push opens the claim, not the home screen.
- Without the app
- Asks to sign in, then opens the claim
- Measured
- Delivered, opened, viewed
Book your next visit
Scan to open booking in the app.
Book at the clinic
A waiting-room poster opens booking with the clinic chosen.
- Without the app
- App Store, then booking opens
- Measured
- Scans by poster and clinic
Continue in the DocNow app
Book a video visit in seconds.
Website to app
A banner on your mobile site opens the same page in the app.
- Without the app
- Stays on the website
- Measured
- Banner taps, app opens, bookings
Ana invited you to her family
Manage prescriptions together.
Family invites
A link from the app adds a family member, through install.
- Without the app
- Installs with the invite kept
- Measured
- Invites sent, accepted
Building for healthcare & payers?
Other use cases or flows to measure? Ask an engineer.
Examples, step by step.
Three steps each: the message a patient gets, what they see in the app, and the number your team reports.
CityCare · Hospitals and clinics
An appointment, without the no-show.
- Push9:41
Tuesday 21 October
9:41
CityCarenowYour visit is tomorrow
Dr. Ellis · 10:30 · Floor 3
1A reminder the day before
A push at 9:00 reminds the patient of tomorrow's visit and opens the appointment.
- In the app9:41
CityCare
Tomorrow, 10:30
Confirm visitDoctorDr. EllisWhereFloor 3, room 12BringID and insurance card2Prepare in the app
The appointment screen shows the pre-visit checklist and lets them confirm or reschedule.
- Your dashboard
Visits · last 30 days
- Confirmed in app78%
- No-shows, reminded6%
- No-shows, control14%
3See what it changed
Confirmed visits and no-shows, compared with patients who got no reminder.
What you'll measure.
Refills confirmed per channel, against a control group. Illustrative numbers.
Refill reminders · last 30 days
| Channel | Sent | Opened | Refills confirmed | vs control |
|---|---|---|---|---|
| 41,280 | 38% | 18.4% | +7.2 pts | |
| Push | 24,610 | 41% | 21.0% | +8.9 pts |
| SMS | 12,904 | 29% | 14.6% | +4.1 pts |
Features you'll use.
All included on every grovs plan, cloud or self-hosted.
- LinksCustom domainsLinks on go.yourbrand.com, with your own certificates.Learn more
- LinksDeferred deep linksThe screen a link pointed to, opened right after install.Learn more
- EngagementPush notificationsSent through Apple and Google from your own servers.Learn more
- Self-hostedSelf-hostedThe whole stack in your cloud or data centre.Learn more
- DataYour data storesEvents written to databases you run and query.Learn more
- TrustAudit logWho changed what, and when, for every action in the dashboard.Learn more
What you get, on your servers.
An SDK in your app and a deployment in your cloud. That's the whole setup.
Links on your own domain
go.yourclinic.com links in emails, texts, letters and posters. Signed-out patients sign in first, then land on the screen.
Push and in-app messages
Refill, appointment and survey messages sent from your servers. You write the lock-screen text, so it can stay generic.
Analytics in your database
Opens, installs and retention, in a ClickHouse you run and query yourself.
Events where you send them
Events go to the systems you set up, like your warehouse, and nowhere else.
Data and compliance.
Patient apps are regulated. HHS guidance on tracking technologies covers mobile apps, and after the 2024 AHA v. Becerra ruling, signed-in apps and portals are still in scope. Every third-party SDK in your app is one more disclosure someone has to review.
Self-hosted grovs runs in your cloud. Link and event data stay there, so we never receive PHI. We sign a BAA when your setup needs one.
Read the Trust pageWhere data lives
Your own data stores
grovs staff access
None
Pricing
Flat annual licence per deployment
BAA
Available
Running a national health platform with 3M+ patients.
Questions, answered.
Something else? Talk to an engineer.
Does grovs receive PHI?
No. Self-hosted grovs runs inside your environment and grovs staff have no access. Links carry opaque paths, never member details.
Do you sign a BAA?
Yes, when your deployment model requires one.
What shows on a member's lock screen?
Only what you write. Keep push text generic, like "Your refill is ready", and put details behind sign-in.
Does it work with Braze, Salesforce or Adobe?
Yes. grovs links work inside their emails on your own domain, and the click data stays with you.
Other industries.
Your first link, live this afternoon.
Install the SDK, connect your domain and send a link that opens the right screen. Start free on grovs Cloud, or run the same stack in your own.
Compare plans$0up to 10K monthly users
- Sign up and add the SDK
- Your first link live the same day
- Flat yearly price as you grow
Flat licencea year, in your cloud, no metering
- AWS, Azure, GCP or your data center
- Deployment help from our engineers
- Your SSO, your database, your rules